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| Credit:Rhmstech |
RHMS Tech is a premium Apple store committed to delivering top-notch services in sales, device swaps, repairs, and Apple product inspections.
We are looking for qualified candidates to join our team in the role below:
Job Title: Customer Service / Support Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
We seek a proactive, iPhone-savvy professional with strong customer service skills. The ideal candidate will respond to inquiries via phone calls, messages, DMs, and emails, ensuring a seamless customer experience in both physical and virtual interactions.
Key Responsibilities
Respond promptly to customer inquiries across various communication channels.
Provide accurate information about RHMS Tech’s products and services.
Address customer complaints professionally, ensuring satisfaction.
Stay updated on Apple products and services.
Process orders, returns, and refunds when required.
Follow up with customers to resolve issues completely.
Collaborate with other teams to handle escalated concerns.
Manage social media inquiries and engagement during shifts.
Qualifications & Experience
OND, HND, or B.Sc. in a relevant field.
Minimum of 1 year of customer service experience (preferably in tech or retail).
Experience handling social media inquiries, live chat, and phone support is a plus.
Required Skills
Proficiency in iPhone usage, including navigation and troubleshooting.
Strong written and verbal communication skills.
Quick response time to customer inquiries.
Ability to multitask and stay organized in a fast-paced environment.
Excellent problem-solving and conflict-resolution skills.
Customer-focused mindset with a professional and friendly attitude.
Tech-savvy, with knowledge of online customer service tools.
Attention to detail and ability to work independently.
Other Requirements
Must reside in or near Ikeja for easy commuting.
Flexible availability, including mandatory Saturday shifts (5-day work schedule applies).
Reliable, responsible, and eager to learn quickly.
Work Schedule
Employees will work on a rotational basis:
One (1) week in-office
One (1) week remotely
Shift Details
Day Shift (In-Office): 9:00 AM - 5:00 PM (5 days per week).
Night Shift (Remote): 5:00 PM - 2:30 AM (5 days per week).
Employees will focus on social media engagement and customer support during their shifts.
Salary & Benefits
Monthly Salary: ₦140,000
Benefits & Incentives:
Half transportation subsidy for commuting.
HMO (Health Insurance) for employee well-being.
Performance-based incentives upon meeting sales and reseller targets.
Application Deadline: 6th April 2025
How to Apply
Interested and qualified candidates should send their CV to:admin@rhmstech.com using the Job Title as the subject of the email.
Source: hot Nigeria Jobs
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